|Internal Costs |
What are the true costs of timekeeping for a small business?
15 minutes per person per week to fill out timesheet 30 minutes / person / week uninvoiced time lost
1 hours administration /support / week
30 minutes / week manipulating invoice values to suit project requirements
1 hour /month collating figures for monthly reporting
So what takes all the time? time taken for staff to enter details [finding cost codes, checking budgets, entering lines in spreadsheet]
time taken to collate spreadsheets for totals for month and year, fix mistakes, chase staff, query staff, etc
time taken to invoice customers, doing invoicing (mail merge?) and printing
handling customer enquiries about billing
keeping track of total costs / hours across multiple billing periods(eg long project)
keeping track of hours mid billing period across multiple staff (eg concern about going over budget)
mix-ups with billing to the wrong code
tracking down customer billing queries (e.g. mid period from staff)
monthly reporting of hours/costs/income
failing to bill all work to customers
Whaddya mean we didn't invoice that time?!!?
forget to bill customers / bill late
not billing phone calls, etc,"because its too fiddly"
10 staff, individual excel spreadsheet per person
monthly billing /weekly timesheets
20 projects active at any time
4 customer billing queries per month
estimates versus actuals
So what have you not had time to do?
post project reviews